At Claisen, your gut health and satisfaction are our top priorities. While our products are designed to be personalized and non-returnable due to safety and health regulations, we offer limited refunds under specific circumstances outlined below. ⸻ 📦 All Sales Are Final Due to the personalized nature of our treatments and the sensitive handling of health products, we do not accept returns or exchanges once an order has been processed or shipped. Please make sure to carefully review your order and quiz responses before completing your purchase. ⸻ 💸 Refund Eligibility We may offer a refund only under the following conditions: • You were charged in error (e.g., duplicate charge, unauthorized renewal) • Your order never arrived and was lost in transit • You received a damaged, expired, or incorrect item • You cancel a subscription renewal within 24 hours of the charge and have not received the shipment If your situation meets one of these cases, you must contact us within 7 days of the issue to be eligible for a refund. ⸻ 🔁 Subscriptions If you’re enrolled in a Claisen subscription, you can cancel at any time by visiting your Account Portal or contacting us directly at support@claisen.com. • Cancellations made after a renewal has processed are not eligible for refunds unless the shipment has not yet left our fulfillment center. • We do not offer refunds for unused portions of subscription plans after shipment. ⸻ 🧾 How to Request a Refund To request a refund, email us at support@claisen.com with: 1. Your full name and order number 2. A description of the issue 3. A photo (if applicable — e.g. damaged product) We respond to all refund requests within 2 business days. ⸻ ⚖️ Legal Note This Return Policy complies with all applicable federal and state consumer protection laws. By placing an order with Claisen, you agree to the terms outlined above. ⸻ 🧡 Questions? If you’re unsure whether you’re eligible for a refund, or just want to talk to a real human, we’re here to help. Email us anytime at support@claisen.com.